Terms & Conditions
Thank you for visiting the Petceutics web site (the "Site"). Petceutics is a leading online veterinary pharmacy business: a retail store and information site for animal pharmaceutical products. The Site is designed to provide a convenient, private and informative retail experience for consumers to purchase products and medicines for the maintenance of their pet's good health and treatment of illness. Accessible 24 hours a day, 7 days a week, Petceutics offers an easy and convenient method of ordering animal products online, along with a wealth of pet-related information.
Petceutics wants each visitor to the Site ("you") to have a safe, pleasurable visit, so we have established the following terms and conditions so that we both know what to expect from each other. By using the Site you agree to be bound by the terms following. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.
All information supplied has NO WARRANTY whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on the Site, including information relating to animal medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.
Professional veterinary advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.
The information contained in this Site is not intended nor is it implied to be a substitute for professional veterinary advice or any information contained on or in any product packaging or labels. Always seek the advice of your Veterinarian when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding your animal's medical condition. NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT.
COPYRIGHT AND TRADEMARK NOTICE
This site is owned and operated by The Veterinary Pharmacy Pty Ltd. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright © 2012, ALL RIGHTS RESERVED. All audio and video clips are the sole property of The Veterinary Pharmacy Pty Ltd or their respective content providers. All software used on the site is the sole property of The Veterinary Pharmacy Pty Ltd or those supplying the software. You acknowledge that the Site contains Content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future.You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without The Veterinary Pharmacy Pty Ltd's prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.
DISCLAIMER & LIMITATION OF LIABILITY FOR PRODUCTS SOLD
Except as expressly stated herein, The Veterinary Pharmacy Pty Ltd makes no representations or warranties, either express or implied, of any kind with respect to products sold on the site. Except as expressly stated herein, The Veterinary Pharmacy Pty Ltd expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to The Veterinary Pharmacy Pty Ltd arising from any product sold on the site shall be the price of the product ordered. In no event shall The Veterinary Pharmacy Pty Ltd, its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to product sold.
DISCLAIMER FOR USE OF SITE
You expressly agree that use of the site is at your sole risk. In no event will The Veterinary Pharmacy Pty Ltd, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition The Veterinary Pharmacy Pty Ltd, do not make any warranty as to the results that may be obtained from the use of the site, or use of the information, content, service, or products provided through the site.
Further, The Veterinary Pharmacy Pty Ltd explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.
Under no circumstances shall we or any other party involved in creating, producing, or distributing the site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the site, (ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorized access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the site; (v) negligent or wilful acts of The Veterinary Pharmacy Pty Ltd, its directors, officers, employees and representatives or (vi) any other matter relating to the site.
In consideration of your use of the Site, you agree to provide true, accurate, current and complete information as prompted by the prescription template.
If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may refuse any and all current and future use of the Site. Prescription forgeries will be passed on to the Authorities for investigation and potential prosecution.
Petceutics consider your information private. See the privacy page for more infomation on how we value and maintain your privacy.
We use PayPal and eWay as our merchant gateways since they offer secure means of making a payment over the internet. PayPal accept all major credit cards including, Visa, MasterCard, American Express and Discover. eWay accepts MaserCard and Visa only. There is no surcharge to you regardless of the payment method you choose.
By using PayPal, we do not collect or store any of you card or account details at any point. By using eWay, we do not collect or store your card details, but can recharge the card again with your permission.
You are subject to PayPal's Legal Agreement when performing a transaction with Petceutics.
Your credit card will be charged at the time of ordering (or otherwise at PayPal's discretion). You may cancel the order and request a refund at any time until the order is dispatched. If you have ordered a prescription medicine without a prescription, we reserve the right to charge the customer to recover the transaction fees at the time of refund.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Petceutics reserves the right at any time after receipt of your order to accept or decline your order for any reason. Petceutics reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order, particularly with regard to prescription medications.
The Customer may not alter, change of address inclusive, or cancel an order without The Veterinary Pharmacy’s prior written consent. Orders cannot be altered or cancelled once goods have been despatched.
Unless the contract specifies the means by which goods are to be transported, The Veterinary Pharmacy will choose the means of transport, the cost of which will be included in postage and handling charges. Unless otherwise agreed by The Veterinary Pharmacy and the Customer in writing, delivery of the goods will be made to the Customer’s nominated address.
All Australian orders should include a daytime delivery address and contact details. Large orders and bulky items are unable to be delivered to Post Office (PO) Box numbers.
The Veterinary Pharmacy shall not be liable in any way for any loss or damage (including loss of trade or profit and economic loss) incurring to the Customer in the event that delivery or supply of the goods or services ordered is frustrated or delayed by any circumstances beyond the reasonable control of The Veterinary Pharmacy. Under such circumstances, The Veterinary Pharmacy shall be entitled at its option to either extend the time for delivery until a reasonable period after such cause has ceased or to terminate the sale and in neither case shall the Customer have any claim for loss or damage against The Veterinary Pharmacy.
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.
Petceutics may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content.
Petceutics may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Petceutics shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Petceutics shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled Petceutics shall immediately issue a credit to your credit card account in the amount of the incorrect price.
As far as legally possible this Agreement, its terms and conditions and the Use of this Site shall be governed by the laws in existence from time to time in Australia. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the internal laws of the state of New South Wales and you agree to submit to having the matter dealt with in a court in Sydney in the state of New South Wales, Australia.
These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.