How to Order at Petceutics

Ordering "Over the Counter" Products

Ordering non-prescription medicines or products is as easy as selecting the item from the inventory, clicking "add to cart", navigating to the "shopping cart" page, confirming the order and then checking out using your preferred method (PayPal, direct deposit or credit card).

Items are dispatched using Australia Post within 24 - 48 hours of receiving the order. Order processing time may take longer where direct deposit has been selected as the payment method, as orders will not be dispatched until funds have been received in full.

See the Shipping page for information on our shipping rates and policy.

Ordering Prescription Medicines

Ordering prescription medicines is a little harder than ordering over the counter products because we are required by law to receive an original copy of the prescription before we can dispense a Schedule 4 (prescription only) medicine. We are sure that you will find the small amount of extra effort required on your behalf will be rewarded by our low prices and excellent service.

The steps required to obtain a prescription medicine for your pet are as follows:

1. To make it easier for your vet, take a copy (or several copies) of our prescription request to your next visit, or alternatively ask your vet to write a prescription the next time they would like to dispense a medicine.

2. Once you have the prescription, you can find the medicine listed in our inventory. If you have any doubts about which item to add to your cart, or can't find the item in our inventory, contact us and we can help you out.

3. If possible, please upload a copy of the prescription as you add the product to the cart (this is a new feature). Alternatively you still have the option to send the script via email to or fax (02) 8039 7419.

4. The final step is to mail us the prescription (no stamp required). Please mail the original copy of the prescription to:

Reply Paid 88675
North Ryde NSW 2113

Prescription Request

Prescription Template

click to download

Once we have received the prescription, we will dispense the order the same day as the prescription was received.

To speed up the ordering process we may supply on an electronic copy of the prescription from the prescribing veterinarian via their fax or email. Once we have an electronic copy of the prescription, we will be able to ship the order to you, but we MUST STILL receive the ORIGINAL PRESCRIPTION by MAIL within seven days.


Last refrigerated shipping date:
Monday 11th April

Re-commence refrigerated shipping date:
Tuesday 26th April

We are closed:

  • 15th April (Easter Friday)
  • 18th April (Easter Monday)
  • 25th April (Anzac Day)

We recommend taking a stock take of your pet supplies and placing your orders as soon as possible to avoid delays during this time.

Have a great Easter break